How do I return an item?

Return Procedure

All returns must be authorized by GoodHealth Medical Products (GHMP). A Return Goods Authorization (RGA) number can be received by contacting customer service at (708) 841-1700 or by email at Customer's name, address and account number, original PO number or GoodHealth Medical order number must be included with the RGA number. RGA numbers are valid for 30 days. Unauthorized returns may be returned to customer at customer's expense with no credit being issued.

Return Policy
Customer may return, within 90 days of purchase, any product for a full refund provided that said product has not been altered, damaged or rendered unusable by customer. All product returns, except products shipped in error by GHMP require prior authorization. A restocking fee or freight charges may apply to returns. Issuance of RGA number does not guarantee credit. Credit is dependent upon review of returned products and other terms of this policy.

The following conditions will not be considered for return:
  • Special/Custom order goods made specifically for a customer are non-returnable;
  • Products purchased more than 90 days prior to return request;
  • Partial or open cases, broken or damaged packaging, and unsalable products; and/or
  • Altered or damaged packaging or in packaging other than original packaging.

Procedure for Freight Damage or Shortages
Customer is required to inspect all receipts prior to customer's acceptance of delivery from the carrier. In the event of visible damage customer can:

  1. Refuse the product and note "Refused/Damaged" on carrier's freight bill or BOL.
  2. Sign for the product and notate damage or shortage on carrier's freight bill or BOL.

If the damage is concealed the customer must call the freight carrier immediately and ask for a Freight Inspection. Damaged products must remain in original container in the event of inspection by the transportation company. Contact GHMP customer service at (708) 841-1700. Customer must notify GHMP of any damages in transit or shortages within 2 business days of receipt, or GoodHealth shall have no obligation to process credit or arrange for product return.

Product Shipped in Error by GoodHealth Medical Products
Customer must notify GHMP of any shipping errors within 2 business days of receipt of product. GHMP assumes responsibility for return freight charges and credits on any product shipped in error.

Product Defects
GHMP assumes responsibility for return freight charges and credits on defective products with prior authorization.

Restocking Fee
Return from Date of InvoiceRe-Stock Fee Percentage
1 month (0-30 days)
$25 + Freight
2 months (31-60 days)10% ($25 min) + Freight
3 months (61-90 days)20% ($25 min) + Freight
Over 90 daysNot returnable unless approved by
GoodHealth Medical Products